>> LEGAL

REFUND POLICY

Last updated: April 2026 | Effective immediately

⚠ Important: All purchases from the LittleBlock Gem Store are for virtual, in-game items delivered to a Minecraft account. By purchasing, you acknowledge that digital goods are generally non-refundable once delivered.

1. OVERVIEW

LittleBlock ("we", "us", "our") operates a virtual Gem Store that allows players to purchase in-game currency (Gems) for use on our Minecraft server. This policy sets out the circumstances under which refunds may or may not be granted.

All payments are processed securely via Stripe. We do not store your card details.

2. NO REFUND — STANDARD POLICY

Due to the immediate digital delivery of Gems to your Minecraft account, all purchases are non-refundable under normal circumstances. This is consistent with UK Consumer Contracts Regulations 2013, which provide that the right to cancel does not apply to digital content that has been supplied and the consumer acknowledged loss of cancellation right upon purchase.

By completing a purchase, you confirm that:

You have read and agreed to these terms
You understand that Gems are delivered immediately to your in-game account
You waive your 14-day right to cancel under the Consumer Contracts Regulations for digital goods delivered immediately

3. EXCEPTIONS — WHEN WE WILL REFUND

We will issue a refund in the following situations:

Situation	Outcome
Gems were not delivered to your account due to a technical fault on our side	Full refund or re-delivery, at your preference
Duplicate payment charged (same order processed twice)	Full refund of the duplicate charge
Unauthorised transaction (card used without your consent)	Refer to your bank immediately and contact us
We permanently ban your account for reasons outside your control (server error, mistaken ban)	Case-by-case review

4. NO REFUND — EXCEPTIONS THAT DO NOT QUALIFY

We will not issue refunds in the following situations:

You changed your mind after purchase
You were banned from the server for violating our rules
You purchased Gems on the wrong account
You forgot about the purchase or claim not to recognise it after Gems were delivered
You are requesting a refund after spending the Gems in-game
The server was temporarily offline for maintenance

5. HOW TO REQUEST A REFUND

If you believe you qualify for a refund under Section 3, please contact us via our Discord server within 14 days of the transaction date. Include:

Your Minecraft username
Approximate date and amount of the transaction
Description of the issue

We aim to respond to all refund requests within 5 business days. Approved refunds are processed via Stripe and may take 5–10 business days to appear on your statement.

6. CHARGEBACKS

Initiating a chargeback (payment dispute) with your bank or card provider without contacting us first is considered a breach of these terms. If a chargeback is raised:

Your Minecraft account will be immediately suspended pending investigation
Your Gems and any purchases will be revoked
We reserve the right to contest the chargeback with evidence of delivery

If you have a legitimate concern, please contact us first — we are happy to help resolve issues without involving your bank.

7. PROMOTIONAL CODES & DISCOUNTS

Purchases made with a promotional or discount code are subject to the same refund policy. The discounted amount paid is the refundable amount — we will not refund the original (pre-discount) price.

8. CONTACT

For refund requests or payment enquiries, contact us via our Discord server. We aim to resolve all issues fairly and promptly.

✓ Quick Summary: Gems are delivered instantly and are generally non-refundable. If something went wrong on our end, contact us on Discord and we'll make it right.